Support
The Support section provides resources for individuals, clinicians, program providers and partners using the ZenaMed Nexus system.
Support materials are structured to ensure consistent use of the system and to assist with implementation within recovery programs
App Download
The Nexus mobile application is required to operate the Nexus system.
It is available for both iOS and Android devices.
App Notes
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The Nexus App is required to operate the Nexus Instrument
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The app provides guided measurement and secure transmission of results
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Users should ensure they are using the latest version
User Documentation
ZenaMed provides structured documentation to support use of the Nexus system.
System Support
ZenaMed Nexus is designed for use within structured programs.
Support is provided to ensure correct implementation and consistent use.
Technical Support
For support with:
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device operation
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app functionality
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connectivity
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system behaviour
Program Support
For clinicians and program providers:
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implementation
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monitoring workflows
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integration into recovery programs
Distributor Support
For authorized distributors:
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deployment
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training
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product information
Frequently Asked Questions
What is ZenaMed Nexus?
ZenaMed Nexus is a system for alcohol monitoring and disulfiram adherence. It combines a handheld device, mobile application and secure monitoring platform.
Who is the system designed for?
ZenaMed Nexus is designed for use within structured recovery programs, including clinical pathways, occupational monitoring programs and supervised personal recovery.
Do I need a prescription to use the system?
ZenaMed Nexus is typically used within programs that involve clinical oversight and may include prescribed treatment such as disulfiram.
Users should follow the guidance of their clinician or program provider.
Can I use the system at home?
Yes. ZenaMed Nexus can be used within structured recovery programs that include remote or home-based monitoring.
How does the system verify results?
The system uses guided breath measurement and structured workflows to provide objective verification of alcohol exposure and treatment adherence.
Is the system a replacement for clinical supervision?
No. ZenaMed Nexus is designed to support supervised programs and does not replace clinical judgment or oversight.
How do I get access to the system?
Access is typically provided through a program provider, clinic or authorized distributor.
You can register your interest through the inquiry form on this site.
What devices are supported?
The Nexus App is available for iOS and Android devices.
Where can I find instructions for use?
Full instructions are available in the User Manual and Quick Start Guide available on this page.
Updates, Releases & Support
Information regarding system updates, app releases and documentation revisions will be published here.
Users should ensure they are using the latest version of the Nexus App and supporting materials.
All support inquiries are managed through structured forms to ensure appropriate routing.
Information regarding system updates, app releases and documentation revisions will be published here.
Users should ensure they are using the latest version of the Nexus App and supporting materials.
All support inquiries are managed through structured forms to ensure appropriate routing.