Privacy Policy

Effective Date: April 1, 2026

At ZenaMed, we understand that privacy is a cornerstone of recovery. This Privacy Policy describes how Zenamed.org ("we," "us," or "our") collects, uses, and protects your information when you visit our website and use our monitored recovery services.

 

1. Information We Collect

To provide effective recovery support, we collect several types of information:

Personal Identifiers: Name, email address, phone number, and mailing address.

Health-Related Information: Information regarding your recovery progress, alcohol use history, and health data shared during monitored sessions.

Technical Data: IP address, browser type, and usage patterns collected via cookies to improve site functionality.

 

2. HIPAA and Federal Confidentiality

Because we support alcohol dependence recovery, we adhere to the highest standards of confidentiality, including:

HIPAA: The Health Insurance Portability and Accountability Act.

42 CFR Part 2: Specific federal regulations that protect the confidentiality of substance use disorder (SUD) patient records.

We will not disclose your status as a participant in a recovery program or any of your health data to third parties without your explicit written consent, except as required by law (e.g., a court order or medical emergency).

 

3. How We Use Your Information

We use the data we collect to:

• Facilitate and monitor your recovery journey

• Communicate with you regarding your progress or account

• Ensure the security and integrity of our platform

• Comply with legal and regulatory obligations

 

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We only share data with:

Service Providers: Trusted third parties (such as secure hosting or encrypted communication tools) who assist us in operating our site, provided they agree to keep this information confidential and compliant with applicable data protection laws.

Legal Necessity: Where required to comply with legal obligations or in response to lawful requests.

 

5. Data Security

We implement industry-standard security measures, including:

Encryption: Data is encrypted both in transit and at rest.

Access Controls: Only authorised personnel involved in recovery monitoring have access to sensitive data.

Regular Audits: We periodically review our security protocols to ensure your data remains protected.

 

6. Your Rights

Depending on your jurisdiction (including under laws such as the CCPA/CPRA), you may have the right to:

• Access the personal data we hold about you

• Request deletion of your personal information (subject to legal and medical record retention obligations)

• Request correction of inaccurate data

 

7. Data Retention

We retain personal and health-related data only for as long as necessary to fulfil the purposes for which it was collected, including providing recovery services, operating the Platform, and complying with legal and regulatory obligations.

In general, user data is retained for up to five (5) years from the date of collection or from the last interaction with our services.

Retention periods may vary depending on the context in which services are provided, including clinical or programme-based monitoring, and may be extended where required by applicable laws or regulations, including those governing medical or recovery-related records.

Your data will be deleted, anonymised, or securely archived when it is no longer required. This may occur:

• after completion of service provision and expiry of the applicable retention period

• upon receipt of a valid request for deletion

• where continued retention is no longer necessary for legal, operational, or regulatory purposes

Where you request deletion, we will assess your request in accordance with applicable laws. In some cases, we may be required to retain certain data to comply with legal or regulatory obligations.

 

8. Cookies and Tracking

Zenamed.org uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, although some features of the site may not function properly.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page and revising the "Effective Date" above.

 

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our Privacy Officer.